Frequently Asked Questions

Why is my candle releasing black soot?

Sometimes your candle will start to burn aggressively, causing black smoke to rise from the flame and black soot to appear on the container.

  •  Trim your wick before each burn.
  • If that doesn't stop the sooting, trim it down even farther to about 1/8"
  • Try not to burn your candles for longer than 4 hours (this sometimes causes the wicks to mushroom and experience more soot).
  • You can easily clean the soot off the inside of the candle with a paper towel and a little water, but make sure you do it when the candle is not lit and the wax is cold and hard. 

What are the benefits of coconut wax?

We did a lot of research before ultimately choosing coconut wax for our candles. Many natural hand-poured candles use soy wax, but we found that the scent throw was not nearly as strong and the wax did not give the perfect finish we needed.  Although coconut wax is more expensive, it was worth it for us to pass on all those benefits to you!  ​ It's also the best for the environment (besides beeswax, which doesn't carry fragrance well) with sustainable practices in place to collect natural coconut wax. Even soy wax, which has been the preferred wax of boutique candle makers for years, has had some concerns raised recently, including deforestation in South America associated with an increase in soy demand. 

 ​Here are a few other reasons for coconut wax:

  • Coconut oil is sourced naturally
  • It burns slowly, evenly, and cleanly!
  • Has a great scent throw - by far the best in all of our testing.
  • Deforestation practices associated with palm oil and, increasingly, soy oil does not exist with coconut oil (we will continue to research this and make sure that is still the case in the future).

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    Why is the wick tunneling?

    This is a common problem in a candle that contains a wick that is too small for the diameter of the container.  But sometime it will happen even if the wick is the right size.

    • Make sure to burn your candle for 3-4 hours during the initial burn - this will give the wax enough time to pool all the way to the edge of the container and ensure an even burn.
    • If tunneling has already happened, you can try to fix the issue by burning the candle for 3-4 hours at a time. The candle should catch up and correct itself after a few burns. ​

    Why isn't my candle fragrance strong?

    This is not a common problem, but some fragrances just have a better fragrance throw (the distance around the candle you will be able to smell it) than others (ie. floral scents tend to have better fragrance throws). 

     Here are some things to consider:

    • Smaller candles with one wick are meant to provide scent for smaller rooms.  If you are trying to fill a whole level of your house, be aware that you will need a bigger candle with more than one wick. 
    • Keep your candle away from open windows and drafts -- this will not only help the longevity of your candle, but will also keep the fragrance contained and as strong as possible.

     What do I do with the container once my candle is burned? 

    Don't throw it out!! Our glass and containers can be repurposed and reused. Here are some ideas:

    • Turn it into succulent planters, which are easy to grow and thrive in indirect sunlight. 
    • Use it for bathroom essentials like, makeup, brushes, Q-tips -- just make sure you get all the wax out (see below) 
    • Use as storage in the kitchen for putting snacks or candy Small vase for flowers   
    • Desk organizers for pens, pencils, or other knick knacks Keep the label affixed to the container so you can share you personality long after the candle has burned down.

    How do I get the leftover wax out of my candle container?

    We highly encourage you to reuse your candle container (or vessel), but you'll need to get the leftover wax and the wick out of the bottom of the candle.  Its easy! 

    • 1. Pour boiling water into the container and let the wax loosen up. 
    • 2. Once it's loose and the water has cooled a bit (won't take long), use a knife to scrape the wax off the bottom of the candle.
    • 3. Once you get most of the wax out of the candle holder, pour boiling water in it again.
    • 4. Pour out the water and use a paper towel to get the rest of the wax out and clean the rest of the container.
    • 5. At this point, you container should be completely wax free!